repair ANAFI USA points

Subsequent up in our “Ask Drone Lady” collection is about Parrot help. If in case you have a query for Drone Lady, contact her right here.

Do know any strategy to contact Parrot? I’ve an ANAFI USA, and the opposite day I bought a notification of a ahead digital camera malfunction. As a result of the net system doesn’t acknowledge the serial quantity, I can’t get previous that time of getting “help” from Parrot. I don’t have an issue sending it to a 3rd celebration however this factor was NOT low cost, as . Any options?

–Steve

Hello Steve,

Thanks a lot for the sort phrases — and I hear you loud and clear. The ANAFI USA is a severe funding — and it’s tremendous irritating when one thing goes mistaken, particularly with a mannequin that needs to be dependable sufficient for public security groups and industrial professionals.

You’re not alone in your expertise — Parrot’s direct help has gotten trickier to navigate in recent times, particularly for particular person customers. Since Parrot pivoted exhausting towards enterprise and authorities prospects, they’ve streamlined their help entry. That’s excellent news for his or her checking account, as evidenced by the newest Parrot Q1 2025 earnings, and it’s excellent news when you’re an investor.

But it surely’s dangerous information for solo operators, like your self. It’s left individuals such as you in a troublesome spot if the system doesn’t acknowledge your serial quantity or when you’re not tied to a large-volume account.

My suggestion for Parrot help? Drone Nerds

My most well-liked accomplice for drone repairs additionally doubles up as a drone vendor that’s approved by most main drone corporations: Drone Nerds.

Drone Nerds has a stellar repute within the drone group for precisely this type of challenge. Whether or not it’s a guaranty declare, elements alternative or diagnostics on that “Ahead digital camera malfunction,” Drone Nerds is usually higher at offering help for Parrot drones that particular person customers usually can’t get themselves instantly from the corporate.

Annoyingly you’ll have to pay out of pocket for repairs because you’re not going instantly by means of Parrot. However when you can’t get in contact with Parrot, the cost could be well worth the trouble. How a lot are you able to count on it to price? Drone Nerds informed me that repairs usually price about 30% to 50% of the value of shopping for the identical drone brand-new. 

And for what it’s value, Drone Nerds may be very straightforward to get in contact with by means of their web site or by way of cellphone at 786-708-7807 (they’re primarily based in Florida however deal with nationwide service).

Whenever you do contact them, be clear that it’s an ANAFI USA — not the buyer model — since help protocols could differ.

Completely happy flying!
-Sally

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