What seems to have occurred is that the shopper wished a brand new cellphone and the AT&T consultant advised them that the quickest approach can be to vary numbers. They stated that porting within the older Mint Cell quantity would delay when the brand new cellphone could possibly be handed over.
The shopper, wishing to get their palms on a brand new iPhone 16 as quickly as attainable, agreed and determined to get a brand new AT&T quantity as a substitute. However after the primary invoice confirmed up it turned out that the poster now had two traces to pay for: one on the brand new AT&T quantity and one other on the older Mint Cell quantity.
The invoice is charging the shopper activation charges for each traces in addition to for the brand new iPhone as if the brand new cellphone wasn’t a part of the trade-in deal. It’s a nightmare situation and it will get worse.
This all would possibly simply be human error. | Picture credit score — PhoneArena
It’s additionally unknown whether or not this complete ordeal occurred due to deliberate motion on the representatives’ half or whether or not this was simply human error. The takeaway is evident nonetheless: when you’re buying and selling in your cellphone at AT&T you’ve now received one other factor to be cautious of. At all times double and triple test what you’ve got signed up for earlier than strolling out of the shop.
