Parrot is a worldwide chief in skilled drone options, delivering safe, high-performance UAV platforms, payloads, and software program ecosystems trusted by Defence, Public Security, and enterprise organisations worldwide. Our options assist mission-critical operations together with ISR, situational consciousness, inspection, mapping, and tactical response.
As Parrot continues to develop internationally, we’re in search of a technically robust Applications Coordinator to assist advanced buyer deployments and strategic programmes throughout NORTH AMERICA.
YOUR ROLE :
The Applications Coordinator performs a essential position on the intersection of buyer success, technical enablement, and programme supply. You’ll assist, handle, and technically allow Parrot’s high-value clients—performing as a trusted advisor all through onboarding, deployment, coaching, and long-term operational use.
This position is right for a technically adept skilled who understands UAS platforms, sensors, software program workflows, and real-world operational necessities, and who enjoys working intently with finish customers, engineers, and gross sales groups in advanced environments.
YOUR RESPONSABILITIES :
Technical Buyer & Programme Administration
- Help and develop strategic buyer relationships throughout North America with a powerful give attention to technical deployment and operational success.
- Develop a deep understanding of buyer mission profiles, system architectures, workflows, and constraints.
- Lead technical enterprise critiques, programme updates, and operational readiness periods.
Onboarding, Deployment & Enablement
- Lead technical onboarding and deployment coordination for brand spanking new UAV methods, payloads, and software program environments.
- Ship superior coaching overlaying plane operation, mission planning, information seize, post-processing, and system upkeep.
- Develop region- and use-case-specific success plans aligned to Defence, Regulation Enforcement, Federal Businesses, and enterprise operational wants.
Proactive Technical Help & Challenge Decision
- Act as a technical escalation level for advanced system, software program, or integration points throughout a number of time zones.
- Work intently with Gross sales, Aftersales, Buyer Expertise, High quality and Engineering groups to diagnose and resolve points.
- Analyse account well being, system utilization, operational suggestions, and efficiency information to proactively establish dangers.
Development, Renewals & Answer Growth
- Establish alternatives for expanded use circumstances, further payloads, software program options, integrations, and companies.
- Help renewals and expansions by clearly demonstrating operational worth, efficiency enhancements, and ROI.
- Collaborate with regional Gross sales groups on technical account technique and resolution positioning.
Cross-Useful Collaboration & Technical Management
- Present structured, technically detailed buyer suggestions to affect product enhancements and roadmap priorities.
- Help Key Account Managers with technical enter for pipeline qualification, programme execution, and bid/tender responses.
- Contribute to the event of technical documentation, deployment guides, coaching supplies, and customer-facing assets.
YOUR PROFILE :
- Expertise supporting or managing clients throughout North America.
- Robust technical understanding of UAS platforms, sensors, software program workflows, and built-in {hardware}/software program methods.
- Confirmed capacity to translate operational necessities into technical options.
- Expertise participating technical and non-technical stakeholders, from finish customers to senior management.
- Snug working throughout time zones in distributed, distant environments.
- Wonderful written and verbal communication abilities in English; further European languages are a powerful benefit.
- Willingness to journey throughout North America as required.
- Arms-on expertise with drones, robotics, IoT, aviation, ISR methods, or mission-critical know-how.
- Familiarity with Defence, Regulation Enforcement, Federal Businesses or security-focused operational environments.
- Understanding of UAV laws, airspace compliance, and operational frameworks throughout North America.
- Expertise supporting integrations, APIs, information workflows, or third-party methods.
WHAT WE OFFER :
- Alternative to work hands-on with cutting-edge UAV platforms and software program utilized in mission-critical operations.
- Excessive technical possession throughout worldwide buyer programmes.
- Collaborative, progressive tradition backed by a globally recognised drone know-how chief.
- Aggressive compensation and bonus construction.
- Versatile, remote-first working surroundings throughout the US.
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